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KEY RESPONSIBILITIES

Responsible for tenant admission and administration, tenant relations, rent administration and reporting. The Building Administrator reports to the Operations Manager and is accountable for the day-to-day The BA works closely with other CHH managers in their dual role:

oversee one (1) building containing 115 suites in total and will manage tenant relations regarding:  conducting interviews, completing lease agreements, rent reviews and communicating to Maintenance of repairs that are brought to their attention.

•       The TSW function, as part of the larger CHH team, is to provide comprehensive ongoing support services and access to resources to ensure the continued success of tenants living independently in any one of the CHH buildings.

•       Provide a friendly, efficient, and welcoming presence to the building including greeting tenants and visitors, and provide assistance as required

•       Communicate with personnel, family and community support services to meet the needs of tenants and ensure tenants and their families are aware of available services

•       Receive and process applications from prospective tenants and conduct initial interview

•       Ensure tenancy lease agreements are completed      

•       Conduct an orientation with new tenant and follow-up with at least two subsequent visits

•       Ensure employees, service providers and families are aware of changing tenant needs

•       Document changes in tenant behaviour (i.e., dates/details)

•       Collaborate with the Life Enrichment Coordinator to support social clubs, tenant associations

•       Collaborate with Tenant Support Workers to support external programs and accessibility to community services

•       Forward maintenance requests to Maintenance team; monitor custodial services

•       Light “housekeeping” duties around the building including daily walkthroughs, assist with minor requests such as changing lightbulbs, picking up trash or replacing lost keys.

•       The BA/TSW frequently interacts with tenants and their families and must ensure these interactions are conducted with the utmost of respect and confidentiality. The BA/TSW is required to recognize each senior as an individual, the building as its own community and the organization holistically.

•       CHH reserves the right to revise the responsibilities outlined below as required.

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•       Field tenant issues regarding the building, assist with resolution.

•       Manage monthly rental payments

•       Prepare reports and update Yardi on tenants, vacancies, turnovers, correspondence, etc.

•       Maintain weekly office hours

•       Ensure building security and emergency procedures are adhered to

•       Provide back-up to Office Administrator during absences

•       On-call tenant support as required expected to be one week per month (details TBD).

COMPETENCIES

·        Demonstrated excellence in working with people; exceptionally respectful to residents

·        Strong communications skills, both written and oral

·        Critical thinking: realistic, logical thought process and employs good common sense

·        Self-starter; able to work independently

·        Demonstrated ability to manage and balance responsibilities and interpersonal dynamics

·        Comfortable with technology

·        Interpersonal and conflict resolution/management skills, training and experience required

·        Uses own strengths and knowledge along with a willingness to resolve issues

·        Strong prioritizing and time management skills

·        Known for the ability to resolve conflicts and build collaborative work environments

·        Strong time management skills

·        Proficient in Office 365

·        Able to readily embrace new IT systems, databases, etc. (i.e., Yardi)

ACCOUNTABILITY COMMITMENT

Board members, management and personnel are accountable for positional, departmental and organizational shared areas of accountability. I have reviewed and understand the positional, departmental and organizational shared areas of accountability associated with my position.

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KEY RESPONSIBILITIES

The Waitlist Administrator  will provide leadership in ensuring the consistency and quality of YYC Seniors Housing Waitlist. The position supports a common waitlist that is used by four Subsidized Seniors Housing Providers in Calgary.  This position will support all four, however you will be an employee of Calgary Heritage Housing.

Daily

• Check incoming applications for completeness and accuracy.

• Complete needs assessment if applicable. A needs assessment is a process to understand and score the housing need of applicants to a set of Government of Alberta Guidelines.

• Assigning incoming applications to the appropriate Organization for a needs assessment when applicable

• Review Needs Assessments to ensure consistency  across the four participating Housing Organizations

• Ensure Needs Assessments are completed in a timely manner.

• Reach out to each person on waitlist on their application anniversary and confirm that they are still in need of housing and complete any updates to their application.

Monthly

• Facilitate monthly meetings with the four organizations user group to discuss changes, challenges and potential additions to the processes and software.

• Facilitate monthly meetings with core management group, to update them on changes, issues and decisions to be made.

Quarterly

• Facilitate system reporting to the Government of Alberta on the waitlist data.

• Prepare a summary report to the Executives of each Organization the activities specific to their organization as well as an overall summary.

As needed

• Become the subject matter expert for the use Tracadie Harbour software

• Track and prioritize change requests to the software

• Work with the technical partner to complete and test changes

• Manage the creation and update of policies and procedures for using the waitlist.

• Train seniors’ support agencies in use of the Agency features and Housing Applications.

• Provide communication of changes in software or policy to agencies and systems users.

• Work with the Government of Alberta representatives to implement changes to Housing Body regulations inside the Software an Organizations

• Manage the group calendar for assigning On Duty and On Call personnel

• Manage the group Teams site to ensure all participants have access to all information they need and use the blog posts appropriately.

COMPETENCIES

·        Some experience with software, working with developers and testing of software.

·        Demonstrated excellence in working with people, exceptionally respectful to senior applicants

·        Comfortable with technology

·        Strong communications skills, both written and oral

·        Critical thinking: realistic, logical thought process and employs good common sense

·        Self-starter; able to work independently

·        Known for the ability to resolve conflicts and build collaborative work environments

·        Demonstrated ability to manage and balance responsibilities and interpersonal dynamics

·        Interpersonal and conflict resolution/management skills, training and experience required

·        Uses own strengths and knowledge along with a willingness to resolve issues

·        Strong prioritizing and time management skills

·        Strong time management skills

·        Proficient in Office 365

ACCOUNTABILITY COMMITMENT

Board members, management and personnel are accountable for positional, departmental and organizational shared areas of accountability. I have reviewed and understand the positional, departmental and organizational shared areas of accountability associated with my position.

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RESIDENT LIFE SKILLS COACH

Reporting to the Tenant Support Team Lead, the In-Suite Support Worker plays an essential role in providing direct support to tenants. This position will provide tenants in need with hands-on assistance in maintaining cleanliness and promoting mental health, while serving as a vital communication link between tenants and the Tenant Support Worker. The role requires a compassionate, trauma-informed approach to meeting tenants where they are, ensuring they are supported in achieving and maintaining independent living for as long as possible.

Location: Calgary
Job Type: Full-Time, Monday to Thursday 8:00 AM – 4:00 PM, Fridays 8:00 AM – 12:00 PM

Key Responsibilities:

Tenant engagement and support

• Build and maintain trust-based relationships with tenants; including those with mental health challenges.

• Support tenants with social and physical activities. Teach tenants how to prepare meals, perform household tasks, conduct online grocery shopping and develop money management skills.

• Provide tenants hands-on support so they can maintain cleanliness and organization within their suites, focusing on helping them to create a safe and healthy living environment.

• Foster tenant independence through guidance on maintaining personal hygiene and cleaning routines.

• Observe and report any changes in tenant’s physical or mental health to the Tenant Support Worker, ensuring timely intervention and support.

• Attend regular meetings with the Tenant Support Worker to discuss baselines, milestones, tenant progress, concerns, and any emerging needs.

• Monitor tenants’ health and wellbeing.

• Provide emotional support and companionship.

• In collaboration with the Tenant Support Worker, prepare, execute and document tenants’ care plans.

• Encourage residents to get involved with recreational activities and hobbies.

Crisis management and conflict resolution

• Provide conflict resolution support, facilitating peaceful solutions to disputes or stressful situations.

• Maintain awareness of trauma-informed care practices to minimize distress and promote tenant well-being.

Documentation and reporting

• Maintain accurate, timely records of in suite support activities and any observations of tenant health or behavioral changes.

• Report regularly to the Tenant Support Worker on tenant progress, concerns, baseline, milestones and any other issues observed in the tenant’s living environment.

• Document any incidents or challenges, including hoarding behaviours or safety concerns, and collaborate with the Tenant Support Worker on next steps.

• Record essential information in the tenants’ daily reports accurately and immediately (e.g. communication systems, care and health monitoring, accident and incident reports).

Health and safety

• Ensure proper use of personal protective equipment (PPE) and adherence to safety protocols when providing in-suite support or engaging with tenants.

Qualifications and skills

• Formal training as an outreach worker or community and social services support worker.

• Minimum 2-3 years’ experience working in a community-based health care setting with individuals experiencing mental health challenges and providing hands-on support.

• Strong written and verbal communication skills.

• Conflict resolution and de-escalation skills to manage difficult situations effectively.

• Knowledge of trauma-informed care practices.

• Mental health first aid would be considered an asset.

• Ability to work independently and serve as a reliable point of contact for the Tenant Support Worker.

• Strong organizational and reporting skills.

• Ability to relate to clients with physical and mental health concerns.

• Time management skills.

• Flexibility to relate to and anticipate changing client needs.

• Well-developed customer service skills dealing with clients and other staff members.

• Well-developed critical thinking and problem-solving skills.

• Well-developed social skills.

• Mental Health Aide or Health Care Aide Certificate preferred; combination of education and experience may be considered. Experience working with mental health clientele is a definite asset. Experience working with geriatric/vulnerable clientele is a definite asset.

Why Join us?

• Competitive salary, benefits, RRSP matching, Health Spending Account and annual training allowance.

• Opportunity to make a positive impact on the lives of others.

• Supportive, team-oriented environment.

If you're dedicated to helping others and have a passion for working with vulnerable populations, we encourage you to apply!